Article & News

Articles
Which message is legit?

Which of these 5 texts is legit? I almost reported the real one as spam. Lesson for anyone texting prospects: don’t assume they know you.

Articles
The Mushroom in the Board Room

When one manager fears change, failing companies reject rescue plans. Is a mushroom running your business?

Articles
When Poor Training Kills a Sale

A simple question about pocketed tee shirts went nowhere at JC Penney, so I shopped elsewhere. Poor training and weak follow-through cost them a sale.

Articles
SMART PLANNING for Customer Engagement in 2027

Customer needs and tastes are always evolving. This SMART planning worksheet walks you through the 2027 questions about customers, pricing, market share, and conversion.

Articles
Are you a service business?

Could you answer these 12 questions about your business right now? If not, 2027 planning starts here.

Articles
How Business Buyers Can Ruin a Good Thing

The equity partners who bought this gem were only interested in quick profits. Within two years, the restaurant was bankrupt. Here’s what they missed

Articles
Illegal Business or Opportunity?

When informal auto repair markets boom in parking lots, established businesses suffer. But is there a way to regulate fairly, tax equitably, and preserve opportunity?

Spotlight
Spotlight on Adam Flagg

From investment advisor to entrepreneur and community leader, Adam Flagg has built his career around growth, exceptional service, and a commitment to doing things differently.