When Poor Training Kills a Sale
A simple question about pocketed tee shirts went nowhere at JC Penney, so I shopped elsewhere. Poor training and weak follow-through cost them a sale.
SMART PLANNING for Customer Engagement in 2027
Customer needs and tastes are always evolving. This SMART planning worksheet walks you through the 2027 questions about customers, pricing, market share, and conversion.
Are you a service business?
Could you answer these 12 questions about your business right now? If not, 2027 planning starts here.
How Business Buyers Can Ruin a Good Thing
The equity partners who bought this gem were only interested in quick profits. Within two years, the restaurant was bankrupt. Here’s what they missed
Illegal Business or Opportunity?
When informal auto repair markets boom in parking lots, established businesses suffer. But is there a way to regulate fairly, tax equitably, and preserve opportunity?
Addressing the Loss of Employees Through Common Sense Solutions
When employees are afraid to come to work, businesses suffer. A look at how immigration policy, labor shortages, and common-sense solutions can impact businesses.
What CEOs Can Learn from History and Current Events
History offers lessons in negotiation, knowing when walk away and understanding long game, CEOs can learn from successes and failures of past.
Franchise, Buy or Start from Scratch?
Franchise, buy an existing business, or build one from the ground up? The right answer depends on your goals, experience, and long-term vision.
This Shouldn’t Have Surprised Us
Owning a business and owning a successful business are rarely the same thing. Too many entrepreneurs learn that lesson only after the doors have closed.
Is Your Place of Business a Lawsuit Jackpot?
Business owners often focus on growing their companies while overlooking the everyday hazards that can put everything they’ve built at risk.